

See this article for more detailed information - One Touch with Hub uninitialised and unallocated Note For One Touch with Hub Drives: For security enabled One Touch with Hub drives, locked drives will show as uninitialised and unallocated until unlocked. Once you have located the drive you will want to look for the following:ĭoes it show RAW or Unallocated? Either of these indicates a possible issue with the drive’s formatting. In the middle towards the bottom locate the disk number from earlier.This will allow us to view the drive’s health. Now click on Disk Management on the left-hand side.Document the disk number provided in this window (Disk 1, Disk 2, etc…).


Desktop Drives typically require a power adapter. Try using the drive on a different computer.If possible, try using a different cable.Try connecting the drive to a different port on the computer.If your external hard drive is not accessible please try these basic troubleshooting steps first. The external hard drive itself, under normal circumstances, should be detected by your operating system, without the need of drivers, software or firmware updates.

While it is possible that your external hard drive may have come with bundled software that may be incompatible with newer operating systems, this is typically just ‘back up’ software, and the drive is not dependent on that software to function. There are several reasons why an external hard drive may not be accessible or detected when you connect it to your computer.
